Thursday, April 23, 2015

Having Problems Accessing Databases Off Campus?

We have recently received several questions about trouble accessing databases off campus.  We are working to correct the problem at the moment.  We realize this is highly inconvenient with finals and final papers being due.  While we work with our database's IT department, there is another way to access our online resources.  There are just several steps that you need to follow in order to gain access to all of our databases off campus.  You will not need to follow these steps if you are ON CAMPUS.

In your browser (we recommend Chrome or Firefox), type in the following address:

This should take you to the Cumberland University Office of Information Technology page
When you reach this page, click on "students" (an option along the top of the page).

There will be several links listed, including "Remote Student Terminal Access."

Click on Remote Student Terminal Access.  You will be taken to a page with information about types of computers --just ignore this and instead scroll down to the bottom of that page where there is a link to download  "RDP Connection File"  Click on this file to download it.

Once you've downloaded this file, open it; you may be cautioned that it is not a verified site, but connect anyway.

Here you will be asked to log in (use your student user name & password) IF YOU ARE FACULTY OR STAFF THE LIBRARY WILL NEED TO PROVIDE YOU WITH A GUEST LOG-IN.  Contact us at in order to receive a guest log-in!

You should be taken to a "virtual desktop" (or student portal).

Click on the internet/browser icon of your choice (again, we recommend Chrome or Firefox)
If you use Chrome the browser search page may ask for login info, but just ignore this and instead type in the search box

This will bring you the library's home page; click on "Articles & Databases" under Research.

Once on the Articles & Databases page, select which database you would like access to.

Once you click on the database you are wanting to use, you should be taken to the log-in screen.  Just use your normal log-in information.  Faculty and staff do not need to use the guest log-in to gain access - your normal faculty/staff Cumberland log-in should work at this point.

This process should work until we are able to resolve the issue with our proxy server.  If you have any questions please contact the library at 615-547-1299 or by email at

We will send out an update once we are able to correct the problem we are having.  Please make sure to follow us on Facebook & Twitter for any future updates.  We apologize for the unfortunate timing and inconvenience.  Good luck with the rest of the semester! (Only 2 1/2 weeks!!! Yay! Eek!)

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