Having Problems Accessing Databases Off Campus?

We have recently received several questions about trouble accessing databases off campus.  We are working to correct the problem at the moment.  We realize this is highly inconvenient with finals and final papers being due.  While we work with our database's IT department, there is another way to access our online resources.  There are just several steps that you need to follow in order to gain access to all of our databases off campus.  You will not need to follow these steps if you are ON CAMPUS.

In your browser (we recommend Chrome or Firefox), type in the following address: start.students.cumberland.edu

This should take you to the Cumberland University Office of Information Technology page

When you reach this page, click on "students" (an option along the top of the page).

There will be several links listed, including "Remote Student Terminal Access."

Click on Remote Student Terminal Access.  You will be taken to a page with information about types of computers --just ignore this and instead scroll down to the bottom of that page where there is a link to download  "RDP Connection File"  Click on this file to download it.

Once you've downloaded this file, open it; you may be cautioned that it is not a verified site, but connect anyway.

Here you will be asked to log in (use your student user name & password) IF YOU ARE FACULTY OR STAFF THE LIBRARY WILL NEED TO PROVIDE YOU WITH A GUEST LOG-IN.  Contact us at library@cumberland.edu in order to receive a guest log-in!

You should be taken to a "virtual desktop" (or student portal).

Click on the internet/browser icon of your choice (again, we recommend Chrome or Firefox)

If you use Chrome the browser search page may ask for login info, but just ignore this and instead type in the search box www.cumberland.edu/library/

This will bring you the library's home page; click on "Articles & Databases" under Research.

Once on the Articles & Databases page, select which database you would like access to.

Once you click on the database you are wanting to use, you should be taken to the log-in screen.  Just use your normal log-in information.  Faculty and staff do not need to use the guest log-in to gain access - your normal faculty/staff Cumberland log-in should work at this point.

This process should work until we are able to resolve the issue with our proxy server.  If you have any questions please contact the library at 615-547-1299 or by email at library@cumberland.edu.

We will send out an update once we are able to correct the problem we are having.  Please make sure to follow us on Facebook & Twitter for any future updates.  We apologize for the unfortunate timing and inconvenience.  Good luck with the rest of the semester! (Only 2 1/2 weeks!!! Yay! Eek!)

New info about the I.T. Helpdesk

The I.T. Helpdesk is no longer located in the library. The information below is from Tony Dedman, Director of the I.T. department and explains some of the changes that have been made.

I.T. HELPDESK

1. New Location:   I.T. Office in Labry Hall, Basement Level, Room LH-003

2. Hours of operation:
Monday through Thursday: 8:30am-12pm
  All other times are by appointment only.

3. Equipment Drop-off:  To drop off a Cumberland-owned or provided laptop (No personal equipment), coordinate with the Helpdesk during the days & times above.

4. All Other Requests:  The I.T. request system should be used for all technical requests as much as possible.  You may access the I.T. request system from www.cumberland.edu/eportal.html  If you have never used the request system be sure to click on "Directions: on how to submit an I.T. request are found here (Be sure to read all the way through for the password).

5. Phone Messages during or after hours:   You may also call 547-1240 at any time and leave a detailed message.  We also ask that phone messages be followed up with a Technology Request  to ensure accurate details and contact information.

Welcome back!

Hello, and welcome back (or welcome for the first time) to Cumberland! We're nearly a week into the fall semester, and there are a few things we'd like to share with you that may make life a little bit easier...

1. The IT Helpdesk is only in the library Monday-Wednesday from around 9:30-12:30.

2. The IT office is located in Labry Hall on the bottom floor, in the room on the left before the first computer lab.

3. If you are having trouble accessing your CAMS, Blackboard, and/or email accounts, try logging in with your first and middle initials, last name, and last 2 digits of your Social Security Number as your username, and your first and last initial (CAPITALIZED) and last 6 digits of your Social Security Number as your password. So, for example, if your name was Pat D. Jones, and your Social Security Number was 123-44-5566, your username would be pdjones66, and your password would be PJ445566. Easy enough, right? ;-p

If you have IT problems, submit a Helpdesk request through this link. You can find instructions on how to use the system here.

We'll do anything we can to help with these issues, so contact us if you need further assistance. We hope everyone has a great year!